WEBRTC: Transforming web interfaces by adding IP communications
A WebRTC solution that works
Through FONE API’s WebRTC, all that you need to create a comprehensive solution is in one JavaScript file. Even from browser consideration, to signaling, & registration.
FONE API’s international, flexibly scalable platform, low latency media relay, & smart call control allows you to pay for only what you use without the need to establish server-side elements. Now major enterprises can experience the security & efficiency that they need from FONE API’s WebRTC client.
Why Choose WebRTC
Easily embed communications into web-based enterprise tools like the CRM & create an exceptional user experience. Whether call centers or Hosted PBX, enterprise users are empowered to communicate from within their main web interface as opposed to connecting to a phone interface. Interaction can take place with the most vital details of the person they’re talking with & deliver a more optimized customer experience.
Fone api WebRTC Client
The international cloud infrastructure of FONE API covers all items necessary to provide service via a browser's WebRTC capabilities, without needing new infrastructure. With Interconnect, you can utilize enterprise-grade network links to gain end-to-end service quality.
Call other browser-based users or those on mobile client endpoints, SIP endpoints or even any PSTN telephone number. WebRTC calls may be controlled via programs, recorded or even conferenced using simple API calls.
Route & connect calls worldwide through smart global-media routing that boosts service quality, no matter where web users are. FONE API intelligently knows how media is streamed or relayed between callers to enhance call quality and reduce latency and influence of public Internet.
Browser diversity
The differences in WebRTC support between browsers can easily be managed by FONE API, so you don’t get concerned on Chrome and Firefox-specific API calls.
Record Calls
You can record and store all web client calls in the cloud. Recordings may be transcribed anytime to preserve and make client calls easy to find.
International Audio Conference
Get all client users in one conference, as well as SIP endpoints and PSTN phone numbers in one line of code.
App server activated
FoneAPI handles all inbound and outbound call logic, giving you flexible control.
Text-to-speech
Voice out text to callers in more than 20 languages and accents.
Call Queues
Conveniently create smart on-hold experiences for your clients.
Fone API Client Essentials
For Fone API Clients - Starting a phone call allows the browser to create a request to Fone API telling you how to route the call to other browsers, devices, or other carrier networks.
The call logic is based on a number of UML verbs such as to voice out to the caller and to take dialpad input from the user. The browser connects to FONE API via WebRTC then out to the carrier network.
BENEFITS
Contact center agents
Businesses are utilizing FONE API Web Client as their agent's primary "phone" to give a comprehensive contextual, efficient, and integrated experience for the agent whose company may be building personalized contact center capabilities integrated with their CRM or those wanting to create a full-featured offering.
Expanding existing infrastructure
WebRTC capabilities can conveniently be added to companies with existing SIP infrastructure via FONE API’s web client which provides the WebRTC capabilities. All calls are routed to the current IP infrastructure over an SIP connection.
Hosted PBX
Companies developing hosted PBX offerings or virtual receptionists have set up FONE API Web Client into products as the primary phone device for enterprise users, delivering total operating flexibility at an entry with minimal cost.
Kiosks
The kiosk mode helps companies provide real-time interactive communications such as car rentals or sports equipment. Interactive WebRTC activated kiosks deliver a low-cost approach to make your customer interaction become more consistent while maximizing efficiency among your staff.
GET STARTED TODAY
Begin today with a free trial account and get started in less than 5 minutes.
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