“With FONE API, our Police Department can respond to any incidents within the demographics of North Carolina. We have vital resources, appointment notifications as well as real-time local news that could prevent losses and discomfort to the general public.
-
Incidents and accidents are everywhere. It can happen anytime and anywhere. Police are always present to these unlikely events. They need to respond because one of their oath is to make their area at peace.
Technology notifies the police department so they can respond to the incident as fast as they can. They need to respond as soon as possible so they can lessen the effects of the incidents or accidents. They won't be able to do their job if they are not notified that an unusual event happened to their controlled area. They need people to communicate with them, so they will become informed. But not all people have the ability to inform the police in the fastest way. So the police department should think of many ways on how they can engage and interact with their customers in the easiest way.
In 2015, traffic deaths or deaths from road accidents in North Carolina came up to 19%. Deaths from other incidents such as drug raids, street fighting, gang wars, etc. is 25%.
These numbers can be lessened if the Police as well as other government authorities are notified as soon as possible. They can even prevent the unusual events to happen if informed very early.
“If someone notifies us, then we can start working” said by Rick James, Police Officer of Greenville Police. “We cannot help them if they’re not going to help us” added by James.
But since not all people can reach them, the Police Department also think of ways on how people can connect to them.
“We believe that we also need to help the citizens on how they can contact us in the most comfortable and easiest way.
We also need to notify them of the possible unusual events that may happen. We need to communicate with each other to attain the peace that we’re all aspiring” said by Chris Boltzmann, Communications Specialist of Greenville Police.
FONE API to the Rescue
The police department should inform its citizens about the events currently happening. The citizens should also reciprocate this.
Greenville Police tried the services of FONE API to connect and engage with its citizens around North Carolina and also nearby states. “We thought that we can only reach few people because of the budget, but with FONE API, the impossible became possible.” said James Spencers, Public Relations Officer of Greenville Police.
“The engagement rates with our citizens increased up to 86%. Based on the survey that we’ve conducted, the citizens of the area that we’re covering feel more secured once they received SMS and MMS updates from us. We keep it personalized, witty yet straight-to-the-point to add a different feeling once they read the message. They can also send us messages so we’re also informed what’s happening in their area. This is all done by using FONE API!” added by James Spencers.
The death rates from the accidents and other incidents dropped by around 61% on the first month that FONE API services were used. The response rate and engagement rate of Greenville Police are drastically increased. The relationship between the citizens and police also increased.
“With FONE API, the trust rating of Greenville Police increased a lot. Citizens trust us more, and they feel safer when we’re around. The morale of the policemen became high so we’re motivated to do more and to do better to serve and protect our citizens.” said by Sergeant Jerry Sims of Greenville Police.
Connect to more people with FONE API and see the difference. It isn’t just for sending messages, it can also save lives.
Success Stories in other fields
FinancialMedicalEducationalContractorsPublic ServicesRetailNon-profits
